You could modify the FreeText mask to contain the owner, in that case you'd be able to change the owner without leaving a note.
I sometimes do this on customers systems and rename the FreeText mask to 'classification', handy for classifying new tickets. -- Mike On Wed, Jul 20, 2011 at 13:53, Grzella, Mark <mgrze...@studienkreis.de> wrote: > Hey Charles, > > why would you like to change the owner without leaving a note for the new > owner? > > Manual owner changes should not be done without a comment in my opinion. > > Depending on what you are aiming for it could be an option to consider doing > an owner change via generic agent instead (which does not need to leave a > comment so). > > > mit freundlichen Grüßen > > Studienkreis GmbH > Mark Grzella > Junior IT-Projektleiter > > Universitätsstraße 104, 44799 Bochum > Tel.: 02 34/97 60 - 404 > mgrze...@studienkreis.de > www.studienkreis.de > > AG Bochum HRB 4581 > Geschäftsführer: > Franz Dahlmanns > Bernd Kreissig (Sprecher) > Bastian Schmidt-Faber > > -----Ursprüngliche Nachricht----- > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Charles > Gesendet: Dienstag, 19. Juli 2011 16:59 > An: otrs@otrs.org > Betreff: [otrs] Change owner: make note-internal content optional? > > Hello :-) > > Is it possible to configure OTRS so it is optional whether to create a > note-internal on changing the ticket owner (or to make the > note-internal's content optional)? > > This is seen, for example, in TICKETS -> Queue view -> open previously > untouched ticket -> Owner > > OTRS version: 3.0.9 > > Best > > Charles > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
