Hi Robert, Regarding Sysconfig, on the left hand side of the display there should be a drop down box. Select 'Ticket' from the drop down and you'll be shown all the subgroups that contain options relating to Tickets. Click on one of the subgroups and you be shown the options for that particular subgroup. Make your changes and click Update at the bottom.
When I send an email through OTRS there's an entry in the System Log (Viewed through the Admin section). Something like the following Mon Jul 25 12:32:26 2011 notice OTRS-CGI-14 Sent email to 'Username < u...@domain.com>' from 'IT Support <supp...@domain.com>'. HistoryType => SendAnswer, Subject => Re: Sent Items Missing [Ticket# -- 2011072514000037]; Do you get this much? Rory On 26 July 2011 02:51, Robert Woodworth <robe...@a10networks.com> wrote: > I finally got this thing up and working with OTRS3 on Ubuntu10. > > Incoming mail created tickets in the raw queue. > Im happy about that. > > 2 more problems: > > First, how do I use the "sysconfig" option from the web gui ? > When I click on it, I get this: > > SysConfig > Result > Please enter a search term to look for settings. > Powered by OTRS 3.0.9 > > > Where am I supposed to enter a search string? > There isn't any place I can find. > > Other problem: > I can manually send mail, no problem, but OTRS cant. > No errors in the mail log, in fact no mention that it even tried in the > mail > log. > > Im running postfix with sasldb authentication. > As I said, mail works from command line. > > I must have missed something in the OTRS config? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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