The user sends email to otrs. The ticket is created. Now I need more info.
If I need more info from the customer, how do I send this message and have all the messages included in the ticket ? I see "bounce" "forward" and 2 dropdowns with only 1 selection each "reply" & "reply-all". There doesn't seem to be anything for sending a mail to the customer to ask a question. What did I screw up THIS time ? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
