I'll try that,
the waiting part to close the ticket, I've already developed, after I test
it, and validate, I'll sent you if you like :)
I've made a script to do that :)
Thanks for the help
2011/8/4 Leonardo Certuche <leonardo.certu...@itconsultores.com.co>
> Hello,
>
> You can change the source code to suit your needs.
>
> Go to the file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm
>
> Find the lines:
> # get ticket data
> my %Ticket = $Self->{TicketObject}->TicketGet(
> TicketID => $Param{TicketID},
> );
>
> * return 1 if $Ticket{StateType} ne 'closed';*
>
> And change the bold one for:
>
>
> # get ticket data
> my %Ticket = $Self->{TicketObject}->TicketGet(
> TicketID => $Param{TicketID},
> );
>
> * return 1 if $Ticket{State} ne 'Waiting Confirmation**';*
>
> The part I don't know (and I'd love to) is to wait for customer
> confirmation to close the ticket
>
> Leonardo Certuche
> www.itconsultores.com.co
> Medellín, Colombia
>
>
>
> On 4 August 2011 10:17, Wagner <wagner...@gmail.com> wrote:
>
>> Hello,
>>
>> is there a way to send a survey even if the ticket it´s not closed? I´ve
>> created a state for Waiting Confirmation (pending), the user should receive
>> the survey and if he says it´s ok, the ticket will be closed
>>
>> Thanks
>>
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>
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