One thing I noticed... I changed the configuration file back to the original, to send the Survey when closed
and got the same behavior, just sent one survey (the first). No more requests were created or sent to the user, if I created another ticket from a different user, it works, but only once again. Could this be a Survey module bug? or maybe I did something wrong configuring survey module I've tested in two different servers and had the same behavior, could you test it in your server? thanks 2011/8/6 Wagner <wagner...@gmail.com> > Just tried it now, created a ticket, and set the state to waiting > confirmation, it sent the survey, then I created another ticket, and did the > same process, it didn`t send the survey, created another more 5 tickets, and > none of then sent the surveys. > > What could it be? > > > 2011/8/5 Leonardo Certuche <leonardo.certu...@itconsultores.com.co> > >> Did you restart apache after that? >> Did users empty cache before trying? >> >> >> **Leonardo Certuche >> www.itconsultores.com.co >> Medellín, Colombia >> >> >> >> On 5 August 2011 16:07, Wagner <wagner...@gmail.com> wrote: >> >>> Leonardo, >>> >>> When I changed the file you said, It worked, but just once, one user >>> received the survey, the others didn't >>> >>> What could it be? >>> >>> May I send you the file? >>> >>> Thanks >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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