At the risk of making this a 'me too' thread, I would also be interested
in that piece of code. Perhaps, once tested, you can publish it
somewhere and alert us here?
Regards,
Arnold.
Op 5-8-2011 15:50, Leonardo Certuche schreef:
Sounds great!
Please let me know how it goes, I'll be glad to have the part you
developed :)
Regards,
Leonardo Certuche
www.itconsultores.com.co <http://www.itconsultores.com.co>
Medellín, Colombia
On 5 August 2011 06:20, Wagner <wagner...@gmail.com
<mailto:wagner...@gmail.com>> wrote:
I'll try that,
the waiting part to close the ticket, I've already developed, after
I test it, and validate, I'll sent you if you like :)
I've made a script to do that :)
Thanks for the help
2011/8/4 Leonardo Certuche <leonardo.certu...@itconsultores.com.co
<mailto:leonardo.certu...@itconsultores.com.co>>
Hello,
You can change the source code to suit your needs.
Go to the file
/opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm
Find the lines:
# get ticket data
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $Param{TicketID},
);
* return 1 if $Ticket{StateType} ne 'closed';*
And change the bold one for:
# get ticket data
my %Ticket = $Self->{TicketObject}->TicketGet(
TicketID => $Param{TicketID},
);
* return 1 if $Ticket{State} ne 'Waiting Confirmation**';*
The part I don't know (and I'd love to) is to wait for customer
confirmation to close the ticket
Leonardo Certuche
www.itconsultores.com.co <http://www.itconsultores.com.co/>
Medellín, Colombia
On 4 August 2011 10:17, Wagner <wagner...@gmail.com
<mailto:wagner...@gmail.com>> wrote:
Hello,
is there a way to send a survey even if the ticket it´s not
closed? I´ve created a state for Waiting Confirmation
(pending), the user should receive the survey and if he says
it´s ok, the ticket will be closed
Thanks
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