Hi Wagner, Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent.
I hope that helps. Rory On 26 October 2011 17:08, Wagner <wagner...@gmail.com> wrote: > Actualy I need to disable all e-mails to customers, is there a way to > configure to send e-mail only to the agents? > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
