Hello Wagner, Is there an event notification setup? Maybe there's one and the customer is included in the mailing list.
//M On Oct 26, 2011, at 6:57 PM, Wagner wrote: > Thanks Rory, > > It's already all disabled. > > But for example, when I close a ticket, the customer receives It > > is there a way to disable it? > > > > 2011/10/26 Rory <rcler...@gmail.com> > Hi Wagner, > > Open the Admin section and select "Auto Responses <-> Queues" > Click the queue name in the list and select the Auto Responses that > should apply to that queue. Select the hyphen ( - ) for no response to > be sent. > > I hope that helps. > > Rory > > On 26 October 2011 17:08, Wagner <wagner...@gmail.com> wrote: > > Actualy I need to disable all e-mails to customers, is there a way to > > configure to send e-mail only to the agents? > > > > Thanks > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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