Hello Muhammad, There isn't event novitication setup.
I thought that for closing tickets, it send automatically e-mails to customers, at least I haven't configured it and it's sending Thanks 2011/10/26 Muhammad El-Sergani <mserg...@gmail.com> > Hello Wagner, > > Is there an event notification setup? > Maybe there's one and the customer is included in the mailing list. > > //M > > On Oct 26, 2011, at 6:57 PM, Wagner ** wrote: > > ** > > Thanks Rory, > > It's already all disabled. > > But for example, when I close a ticket, the customer receives It > > is there a way to disable it? > > > > 2011/10/26 Rory < <rcler...@gmail.com>rcler...@gmail.com> > >> Hi Wagner, >> >> Open the Admin section and select "Auto Responses <-> Queues" >> Click the queue name in the list and select the Auto Responses that >> should apply to that queue. Select the hyphen ( - ) for no response to >> be sent. >> >> I hope that helps. >> >> Rory >> >> On 26 October 2011 17:08, Wagner < <wagner...@gmail.com> >> wagner...@gmail.com> wrote: >> > Actualy I need to disable all e-mails to customers, is there a way to >> > configure to send e-mail only to the agents? >> > >> > Thanks >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ >> > Archive: <http://lists.otrs.org/pipermail/otrs> >> http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> >> http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ >> Archive: <http://lists.otrs.org/pipermail/otrs> >> http://lists.otrs.org/pipermail/otrs >> To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> >> http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: <http://otrs.org/>http://otrs.org/ > Archive: <http://lists.otrs.org/pipermail/otrs> > http://lists.otrs.org/pipermail/otrs > To unsubscribe: <http://lists.otrs.org/cgi-bin/listinfo/otrs> > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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