Hello, Whenever a customer asks to disable them, I just go and comment the lines on the DTLs where they are called. Since they're not mandatory, commenting the lines is usually enough.
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 January 2012 14:03, Wagner <wagner...@gmail.com> wrote: > Hello, > > is there a way to disable the fields Priority, Impact and Criticality? > > I thought I had seen it in the Sysconfig, but didn't find. > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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