In otrs 3.0.9 i believe in Core::Ticket there was a item that disabled these fields, but I think it was removed, I will disable then in the dtl files.
Thanks 2012/1/6 Kevin Josue Zambrano Chavez <kevin.josue.zambrano.cha...@gmail.com> > You can use SysAdmin GUI in admin area/module. You have to search for > Agent or Customer criteria to disable/enable components on each User agent > or Customer page/modules. > El 06/01/2012 14:34, "Wagner" <wagner...@gmail.com> escribió: > >> Hello, >> >> is there a way to disable the fields Priority, Impact and Criticality? >> >> I thought I had seen it in the Sysconfig, but didn't find. >> >> Thanks >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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