Hi Michiel! I am very well, thank you. We are starting our migration to 3.1 in the near future, but currently are in testing phases with 3.0. I had some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on my test system. I have some idea what may be the reason, but nothing definite yet.
We have been looking a bit at your feature addons, but can we get these by themselves? It seems I can't use all my ZZAuto.pm from 2.4 after updating to 3.0. Customer search is broken at least. Starting anew fixes this, but I saw no caveat about this in the upgrade docs. Are you still teaching classes in OTRS? Regards, /Martin Den 01/02/2012 kl. 19.47 skrev "Michiel Beijen <michiel.bei...@otrs.com>" <michiel.bei...@otrs.com>: > Hi Martin, how are you! > > What would be possible is to use the GenericAgent to set a field to > the color you want, this can be a free text field or a 3.1.x-style > DynamicField. You can then use this color in a custom DTL template as > a value to use this color in a certain field. > This would involve the use of DTL, but there would be no Perl involved... > Hope this helps, > > Mike. > > 2012/1/26 Martin Møller <m...@itq.dk>: >> That seems quite interesting. Thank you for bringing it to my attention ;) >> >> I haven't had time to try anything yet, but I came to the conclusion that I >> would be able to handle this via <dtl system-call ... > if need be, where I >> could call a script to convert the due date and the current date to >> timestamps and return a number of seconds I could do 'ge' or 'lt' operations >> on. >> >> It may not need to come to that now, but my Perl knowledge is unfortunately >> quite limited. >> >> I will peruse this new fountain of knowledge for a bit! >> >> /Martin. >> >>>>> Juan Manuel Clavero Almirón<juanm.clav...@ibsalut.es> 26. januar 2012 >>>>> 13:09 >>> >> >> Hi, >> >> we use the package TicketOverviewHooked >> [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOverviewHooked], >> to colorize tickets according to their type... maybe you could use it to >> colorize according to proximity to DueTime >> >> Juan Clavero Almirón >> >> >> >> De: Martin Møller [mailto:m...@itq.dk] >> Enviado el: miércoles, 25 de enero de 2012 13:00 >> Para: User questions and discussions about OTRS. >> Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date? >> >> >> >> Are there any plans for making Due date something that can actually be >> actioned on without needing to code a lot of Perl? >> >> >> >> Like, for example, a ticket going yellow X days before due date is reached, >> orange Y days before and red when due date has been missed. >> >> If the case is closed, due date should be ignored, unless reopened. >> >> >> >> It would lend a nice immediacy to the field that we would very much like >> here. >> >> >> >> If not implemented in OTRS as such, is it possible, via <dtl if > or >> similar, to check how far the due date is from today? If so, I should be >> able to do the coloring in the templates from there... >> >> >> >> It would also be nice if you could use Due date as a trigger in the Message >> (Event) setup... >> >> Regards, >> >> >> >> /Martin. >> >> >>>>> Nils Leideck - ITSM <nils.leid...@leidex.net> 4. oktober 2010 13:16 >>> >> Hi, >> >> >> >> The pending date is used for the “pending *” status. >> >> The Due Date is just another timestamp on the ticket >> >> >> >> On 04.10.2010, at 23:43, Pradumna Maheshwari wrote: >> >> >> >> Hello, >> >> Can you tell me, what is difference between 'PendingDate' and 'Due date'? >> >> Under what situation, should each one be used ? >> >> thanks... >> >> Pradumna Maheshwari >> >> >> >> Cheers >> >> Nils Leideck >> >> — >> Nils Leideck >> Senior Consultant >> >> >> >> http://webint.cryptonode.de / a Fractal project >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
