Hi Martin,

Op 1 feb. 2012 20:34 schreef "Martin Møller" <m...@itq.dk> het volgende:

> I am very well, thank you. We are starting our migration to 3.1 in the near 
> future, but currently are in testing phases with 3.0. I had some issues with 
> malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again 
> on my test system. I have some idea what may be the reason, but nothing 
> definite yet.

Well, if you find out, please let me know.

> We have been looking a bit at your feature addons, but can we get these by 
> themselves?

You should really discuss this with our sales team, but typically,
yes, feature add-ons are for subscription customers. Drop them a line
at sa...@otrs.com.

> It seems I can't use all my ZZAuto.pm from 2.4 after updating to 3.0.
> Customer search is broken at least.
> Starting anew fixes this, but I saw no caveat about this in the upgrade docs.

Ah, I don't know, it *could* be that a config option that you modified
was also changed in the switch between 2.4 and 3.0. You might be able
to find out which one, typically it should "Just Work". If you find
out the problem, feel free to file a bug report.

> Are you still teaching classes in OTRS?

Absolutely, and doing consulting stuff as well. And in fact, next
week, I'll be back in Denmark again! On Monday in Kopenhagen and I'll
fly up north for a workshop at a customer on Tuesday. So I'm afraid
very little time to meet..
--
Mike
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