Hi Michiel and others, Without having yet migrated to 3.1, I have at least done some sleuthing on a system that is born with 3.0 and upgraded to 3.1, and I have a stong feeling that YAML is the issue... On my original 2.4 system, the previous administrator have installed YAML through CPAN in site_perl. This version is 0.70 Now, with 3.1, you package YAML yourselves, and I guess that the site_perl catalog is checked before cpan-lib, so it sees the old version of YAML, not version 0.73 that OTRS delivers. Would it sound reasonable that an older version of YAML might choke on certain things in OTRS 3.1? It is working correctly on 3.0.11, where you don't distribute your own YAML: 3.1 test system, perl version 5.10.0: otrs3:~ # rpm -qpl otrs-3.1.0.beta1-01.noarch.rpm | grep YAML /opt/otrs/Kernel/cpan-lib/YAML /opt/otrs/Kernel/cpan-lib/YAML.pm /opt/otrs/Kernel/cpan-lib/YAML/Any.pm /opt/otrs/Kernel/cpan-lib/YAML/Base.pm /opt/otrs/Kernel/cpan-lib/YAML/Dumper /opt/otrs/Kernel/cpan-lib/YAML/Dumper.pm /opt/otrs/Kernel/cpan-lib/YAML/Dumper/Base.pm /opt/otrs/Kernel/cpan-lib/YAML/Error.pm /opt/otrs/Kernel/cpan-lib/YAML/Loader /opt/otrs/Kernel/cpan-lib/YAML/Loader.pm /opt/otrs/Kernel/cpan-lib/YAML/Loader/Base.pm /opt/otrs/Kernel/cpan-lib/YAML/Marshall.pm /opt/otrs/Kernel/cpan-lib/YAML/Node.pm /opt/otrs/Kernel/cpan-lib/YAML/Tag.pm /opt/otrs/Kernel/cpan-lib/YAML/Types.pm otrs3:~ # rpm -qpl otrs-3.0.11-03.noarch.rpm | grep YAML /opt/otrs/Kernel/cpan-lib/YAML /opt/otrs/Kernel/cpan-lib/YAML/Dumper /opt/otrs/Kernel/cpan-lib/YAML/Loader 3.0 test system: kbh-otrs02:/opt/otrs/Kernel # find /usr/lib/perl5/site_perl/5.8.8/YAML* /usr/lib/perl5/site_perl/5.8.8/YAML /usr/lib/perl5/site_perl/5.8.8/YAML/Any.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Loader.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Base.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Dumper /usr/lib/perl5/site_perl/5.8.8/YAML/Dumper/Base.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Dumper.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Loader /usr/lib/perl5/site_perl/5.8.8/YAML/Loader/Base.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Marshall.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Tag.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Error.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Types.pm /usr/lib/perl5/site_perl/5.8.8/YAML/Node.pm /usr/lib/perl5/site_perl/5.8.8/YAML.pm Regards, /Martin.
>>> Michiel Beijen <michiel.bei...@otrs.com> 1. februar 2012 22:40 >>> Hi Martin, Op 1 feb. 2012 20:34 schreef "Martin Møller" <m...@itq.dk> het volgende: > I am very well, thank you. We are starting our migration to 3.1 in the near future, but currently are in testing phases with 3.0. I had some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on my test system. I have some idea what may be the reason, but nothing definite yet. Well, if you find out, please let me know. > We have been looking a bit at your feature addons, but can we get these by themselves? You should really discuss this with our sales team, but typically, yes, feature add-ons are for subscription customers. Drop them a line at sa...@otrs.com. > It seems I can't use all my ZZAuto.pm from 2.4 after updating to 3.0. > Customer search is broken at least. > Starting anew fixes this, but I saw no caveat about this in the upgrade docs. Ah, I don't know, it *could* be that a config option that you modified was also changed in the switch between 2.4 and 3.0. You might be able to find out which one, typically it should "Just Work". If you find out the problem, feel free to file a bug report. > Are you still teaching classes in OTRS? Absolutely, and doing consulting stuff as well. And in fact, next week, I'll be back in Denmark again! On Monday in Kopenhagen and I'll fly up north for a workshop at a customer on Tuesday. So I'm afraid very little time to meet.. -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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