Hi, there is a forwarding problem with Outlook 2010. This is a known bug. OTRS works on it (I have a ticket for OTRS AG) Which version do you use (I have OTRS 3.0.11 and ITSM 3.0.5)
In Outlook Web Access displays our Attachements are correct. May be you have the same problem? Can you check the Attachements in your webmailer? Regards Florian Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe Gesendet: Montag, 13. Februar 2012 10:05 An: otrs@otrs.org Betreff: [otrs] Attachments not included in forward function Hi there, I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook). The forward function does not forward all attachements. I have a ticket where I have four attachments: - file1 that is a copy from the original email (don't know why this file is there) - image001.gi f that is the logo from the customer contained in the incoming email - ro_parameters6 0.doc one doc word (with a space in the name) - model_notification_longtextfollowingblabla.doc one other doc word with a long name When I click forward, I just got the ro_parameters6 0.doc document attached. The three others files are not there anymore ... Any idea? Many thanks for your help ... Philippe Philippe Martignier Communications Division Customer Service Center Email : philippe.martign...@wipo.int<mailto:philippe.martign...@wipo.int> Phone : 00 41 022 338 72 36 Building : NC Office : 3, 316 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
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