I'm running 3.0.10 and can replicate this issue, forwarding a ticket does include all attachments however the only attachments which are visible are the images (transferred as base64), any text based attachments are concatenated into the email body.
The problem appears to be with the way OTRS includes the attachments, it tries to include them inline "Content-Disposition: inline;" instead of as a "proper" attachment. Steve On 13 February 2012 13:16, Martignier, Philippe < philippe.martign...@wipo.int> wrote: > Florian, > > In my case I can already see before sending the email, that the > attachments are not all there so ... I just get the confirmation when I > send the email ... (tried on several types of accounts including kind of > webmails, and so on ...) > > I don't why OTRS is removing some attachments and keeps others ... > > Cheers > > Philippe > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > otrs-requ...@otrs.org > Sent: lundi, 13. février 2012 13:00 > To: otrs@otrs.org > Subject: otrs Digest, Vol 41, Issue 18 > > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: Attachments not included in forward function > (Martignier, Philippe) > 2. Re: Attachments not included in forward function > (Edlhuber Florian) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 13 Feb 2012 11:17:18 +0100 > From: "Martignier, Philippe" <philippe.martign...@wipo.int> > Subject: Re: [otrs] Attachments not included in forward function > To: "otrs@otrs.org" <otrs@otrs.org> > Message-ID: > < > c6026f755865704592feef72ec4927bf08d2a71...@iccv103c.gms02.unicc.org> > Content-Type: text/plain; charset="us-ascii" > > Hi Florian, > > Thanks for the input. > > I am with version 2.4.8 ... > > I did a research on this list and found a response (put FS instead DB for > filesystem about attachments) but I don't know if my problem will be solved > by doing this .. and even worse I don't the impact of such a change in the > system ...) > > What do you mean by checking the attachments in the webmailer? > > The thing sure is that the file-1 (which is an html one, copy of the > message) is created by OTRS (that point is sure) and it is from there that > problem appears. > > But when you know that OTRS don't use ms-outlook in house that explains > such bugs ... > > I have asked the team to forward me the original email (forwarding) to an > other email address that is linked to a test system (separate install) but > I am not able to reproduce the case) > > Does someone knows the impact of changing the DB (database) to FS > (filesystem) for attachments? > > Many thanks > > Phil > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > > > ------------------------------ > > Message: 2 > Date: Mon, 13 Feb 2012 10:30:24 +0000 > From: Edlhuber Florian <florian.edlhu...@acino-pharma.com> > Subject: Re: [otrs] Attachments not included in forward function > To: User questions and discussions about OTRS. <otrs@otrs.org> > Message-ID: > <8AC419099F04744DAFC7A882569CBEAC215C5FCE@AEMX02.acino.intern> > Content-Type: text/plain; charset="iso-8859-1" > > Hi, > > -----Urspr?ngliche Nachricht----- Von: otrs-boun...@otrs.org [mailto: > otrs-boun...@otrs.org] Im Auftrag von Martignier, Philippe > > What do you mean by checking the attachments in the webmailer? > > Forward a Ticket to a Webmailer Account. (or Outlook Web Access) and > check your Attachements there :) > > Regards > Flo > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 41, Issue 18 > ************************************ > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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