[otrs] Upgrading windows install from 2.4.7 to 3.1?

[TechFan]

It appears that there is no way to do an upgrade.  According to the 
website 
(http://doc.otrs.org/3.1/en/html/upgrade-windows-installer.html), there 
should be a FAQ explaining the process, but it doesn't seem to be found, 
 FAQ# 4200351 
(http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ;ItemID=351).  There 
is a YouTube video from 2009 (not sure if it still applies) that I will 
be trying to run through and document, but does anyone already have the 
upgrade steps written down?  Anyone done it?

Thanks.
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