Hi! Any help? :s
----- Mensaje reenviado -----
De: Jober Mijares <ronnamija...@yahoo.com>
Para: User questions and discussions about OTRS. <otrs@otrs.org>
Enviado: Viernes, marzo 23, 2012 11:32 A.M.
Asunto: [otrs] Mail, alias, and login - As a unique client
Hi folks
I have a situation trying to setting OTRS 3.1.2, exactly with the customer:
We have the next configuration in our LDAP
rmija...@123.com ---> alias
ronna.mija...@123.com ----> mail
rmijares ----> login
So, if i sent a message from thunderbird, depends of my configuration, OTRS
could receive 3 different options:
"rmija...@123.com" or "ronna.mija...@123.com" or "rmijares"
Because clients have possibility of setting their mail client.
In my OTRS I declared my CustomerID: mail, so, when I sent a message
from "ronna.mija...@123.com", OTRS took my information as a client,
but, if another client send his message from his thunderbird where he
has his Name Account as "client1", OTRS received the email as a user
that it doesn't know, because the CustomerId is "clie...@123.com" not
client1.
If I change this value in /Kernel/Config.pm
CustomerID => 'mail', for CustomerID => 'uid'
Is the same, because of, if I have to sent a message from webmail, my
information would be "ronna.mija...@123.com", and OTRS doesn't know
this client, it just know UID "rmijares".
I've been reading about this case in OTRS list, but, I just found one
user where he want declare more than one email for one user, and this
not my problem.
I added both var (mail and uid) for customerid, but i didn't get any result.
Automatically, this has produced me problems setting service for customer,
because, when I try to choose the service I can't do it.
Any help?
Thanks...
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
