Via the web interface. I guess there's a plugin for email-based commands support though.
BR, Cyrille Le 30/03/2012 17:17, Jober Mijares a écrit : > Hi Cyrille, > > How do you change the customer in the ticket? > > Do you do that in the web interface or through data base? > > Thanks > > ------------------------------------------------------------------------ > *De:* Cyrille Bollu <cyrille.bo...@belnet.be> > *Para:* otrs@otrs.org > *Enviado:* Viernes, 30 de marzo, 2012 2:49 A.M. > *Asunto:* Re: [otrs] Rv: Mail, alias, and login - As a unique client > > Yeah, we also spotted the problem. > > But haven't looked at a solution because manually changing the > ticket's customer was ok for us. > > I wonder why declaring several emails for a customer wouldn't work? > > BR, > > Cyrille > > Le 27/03/2012 17:35, Jober Mijares a écrit : >> Hi! Any help? :s >> >> ----- Mensaje reenviado ----- >> *De:* Jober Mijares <ronnamija...@yahoo.com> >> <mailto:ronnamija...@yahoo.com> >> *Para:* User questions and discussions about OTRS. <otrs@otrs.org> >> <mailto:otrs@otrs.org> >> *Enviado:* Viernes, marzo 23, 2012 11:32 A.M. >> *Asunto:* [otrs] Mail, alias, and login - As a unique client >> >> Hi folks >> >> I have a situation trying to setting OTRS 3.1.2, exactly with the >> customer: >> >> We have the next configuration in our LDAP >> >> rmija...@123.com <mailto:rmija...@123.com> ---> alias >> ronna.mija...@123.com <mailto:ronna.mija...@123.com> ----> mail >> rmijares ----> login >> >> So, if i sent a message from thunderbird, depends of my >> configuration, OTRS could receive 3 different options: >> >> "rmija...@123.com" <mailto:rmija...@123.com> or >> "ronna.mija...@123.com" <mailto:ronna.mija...@123.com> or "rmijares" >> >> Because clients have possibility of setting their mail client. >> >> In my OTRS I declared my CustomerID: mail, so, when I sent a message >> from "ronna.mija...@123.com" <mailto:ronna.mija...@123.com>, OTRS >> took my information as a client, but, if another client send his >> message from his thunderbird where he has his Name Account as >> "client1", OTRS received the email as a user that it doesn't know, >> because the CustomerId is "clie...@123.com" <mailto:clie...@123.com> >> not client1. >> >> If I change this value in /Kernel/Config.pm >> CustomerID => 'mail', for CustomerID => 'uid' >> >> Is the same, because of, if I have to sent a message from webmail, my >> information would be "ronna.mija...@123.com" >> <mailto:ronna.mija...@123.com>, and OTRS doesn't know this client, it >> just know UID "rmijares". >> >> I've been reading about this case in OTRS list, but, I just found one >> user where he want declare more than one email for one user, and this >> not my problem. >> >> I added both var (mail and uid) for customerid, but i didn't get any >> result. >> >> Automatically, this has produced me problems setting service for >> customer, because, when I try to choose the service I can't do it. >> >> >> Any help? >> >> >> Thanks... >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > -- > > *Cyrille Bollu * > Belnet . ICT & Logistics > Louizalaan 231 Avenue Louise > Brussel 1050 Bruxelles > België . Belgique > T: +32 2 790 33 33 > *www.belnet.be <http://www.belnet.be>* > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be <http://www.belnet.be>*
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