After continued troubleshooting I still have no resolution to this problem.. Anyone have anything else I can try?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow, Shawn Sent: Monday, August 06, 2012 11:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2 I guess popup is the wrong way to put it (I thought it was a popup but it’s not).. What happens is I choose close ticket from reply dropdown then the reply window opens url otrs/index.pl?ChallengeToken=36ee82aa8457a265c4e7280db8574b33&Action=AgentTicketCompose&TicketID=1188&ArticleID=4408&ReplyAll=&ResponseID=3 I change status to closed successful hit submit and the window refreshes blanks out and sits there pointing to otrs/index.pl I set the apache logging level to debug and I am not getting any errors back From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Friday, August 03, 2012 1:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2 At what point do you get the popup window? When clicking send? Not sure what is causing that (certainly doesn't happen on any OTRS systems I've ever used), does the Apache logs indicate that it's tried to access something that doesn't exist and then redirects you back to index.pl<http://index.pl>? (you may need to tweak the apache config to turn up your logging level). Steve On 3 August 2012 19:29, Gadow, Shawn <sga...@ocusd.net<mailto:sga...@ocusd.net>> wrote: Sorry, I meant under sendmail in the config and I am using SMTP with the following settings. Module = SMTP Host = odexc-01 (also tried via internal IP and odexc-01.ocusd.local) Port = 25 Username/pass are set If I change any of these to an incorrect setting I get unable to deliver errors.. but with these settings all I get is a blank popup pointing to index.pl<http://index.pl> From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Steven Carr Sent: Friday, August 03, 2012 1:22 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2 Are you really sure you're using sendmail? on Windows?! Have you got an SMTP server you can try to use to see if it works? Also if you haven't already make sure you completely restart Apache so that everything gets reloaded from scratch. Steve On 3 August 2012 19:10, Gadow, Shawn <sga...@ocusd.net<mailto:sga...@ocusd.net>> wrote: Yep everything looks just as it was before the upgrade in sendmail.. checking the logs again I do get the following notice [Fri Aug 3 13:05:56 2012][Notice][main::_AutoRestart] Scheduler service is stopping due a restart. [Fri Aug 3 13:06:27 2012][Notice][main::_start] Scheduler Service is starting...! [Fri Aug 3 13:06:28 2012][Notice][main::_start] Scheduler Service start! PID 2912 [Fri Aug 3 13:06:28 2012][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! Scheduler is restarting...! Unsure if that would relate to not being able to send e-mails or not.. I just find it odd that it act like everything is ok (if something is wrong in sendmail it gives me an error back saying it cant send) the thread will update but the ticket won’t close and e-mail won’t send. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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