Well, it DOES check the subject line - for the OTRS ticket # that would associate those emails. Does the subject line contain that?
Otherwise is there some unique identifier that OTRS could use to tell they were associated? You could try to scan for it in the postmaster input, but there has to be some unique identifier that ties the issues together that OTRS can be programmed to find. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Neil Simpson Sent: Monday, October 08, 2012 10:01 AM To: User questions and discussions about OTRS. Subject: [otrs] otrs auto merge feature Hi, We are using a "drop" system for mails that we want in otrs, if there's an email chain of 5 emails however and then you drop them all into otrs, you get 5 new tickets, not one ticket with 5 articles which is what i'd like as they all have same subject and relate to same issue. i know otrs like's to match by OTRS number but is there no way for it to check subject line aswell? thanks Neil
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