"My Queue" is intended for queues you control/can write to." --> is there any way my queue is visible without RW permission ?
Best Regards Adi Ariyanto Computer Support & Maintenance From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, October 09, 2012 8:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Status view & My Queue Group membership will prevent engineer from seeing queues to which engineer does not belong. In addition, you can assign group(s) to modules in Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that entry (Status View) by group membership. "My Queue" is intended for queues you control/can write to. On Tue, Oct 9, 2012 at 5:39 AM, Adi Ariyanto <aariya...@binus.edu<mailto:aariya...@binus.edu>> wrote: Dear All Is it possible to be setup that status view only can be seen by certain user(ex:IT Manager,Section Head) but engineer only can see they queue And how to make my queue is visble with out rw permission ? my account which is rw permission able to see my queue but one of my team is unable to see myqueue Thank You Best Regards Adi Ariyanto Computer Support & Maintenance ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
