Hi Alvaro,
You can try whit this line.
Name => ['[RegExp]^1-Mesa'],
Carlos Gallego
2012/11/1 Alvaro Cordero <alv...@gridshield.net>
> Hello Folks,
>
> I am using OTRS 3.0 and I am trying creating an ACL to define possible
> queues depending on the type selection.
>
> I have the following code.
>
> $Self->{TicketAcl}->{'ACL-Type-Queue'} =
> {
> Properties => {
> Frontend => {
> Action =>
> ['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'],
> },
> Ticket => {
> # Type => ['Incidente'],
> },
> },
> Possible => {
> Queue => {
> #QueueID => [6],
> Name => ['[RegExp]^1-Mesa*'],
> },
> },
> };
>
> I have tried with different combinations of the properties and the
> possible options but neither one has worked. Has anyone implemented
> something similar to this.
>
> I have been able to make Services Available depending on queue selection
> and other stuff, but for some reason this wich seems very simple is not
> working.
>
> Any help will be appreciated.
>
> Regards
>
> --
> ___________________________
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alv...@gridshield.net
> www.gridshield.net
>
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