Hello Carlos,
We have tried that and other combinations, but still got nothing.
Thank you.
Regards
2012/11/1 Carlos Andrés Gallego Arboleda <
carlos.gall...@itconsultores.com.co>
> Hi Alvaro,
>
> You can try whit this line.
>
> Name => ['[RegExp]^1-Mesa'],
>
> Carlos Gallego
>
> 2012/11/1 Alvaro Cordero <alv...@gridshield.net>
>
>> Hello Folks,
>>
>> I am using OTRS 3.0 and I am trying creating an ACL to define possible
>> queues depending on the type selection.
>>
>> I have the following code.
>>
>> $Self->{TicketAcl}->{'ACL-Type-Queue'} =
>> {
>> Properties => {
>> Frontend => {
>> Action =>
>> ['CustomerTicketMessage','AgentTicketPhone','AgentTicketEmail'],
>> },
>> Ticket => {
>> # Type => ['Incidente'],
>> },
>> },
>> Possible => {
>> Queue => {
>> #QueueID => [6],
>> Name => ['[RegExp]^1-Mesa*'],
>> },
>> },
>> };
>>
>> I have tried with different combinations of the properties and the
>> possible options but neither one has worked. Has anyone implemented
>> something similar to this.
>>
>> I have been able to make Services Available depending on queue selection
>> and other stuff, but for some reason this wich seems very simple is not
>> working.
>>
>> Any help will be appreciated.
>>
>> Regards
>>
>> --
>> ___________________________
>> Alvaro Cordero Retana
>> Consultor de Tecnologias
>> Gridshield Monitoreo de Redes e
>> Infraestructura.
>> 2258-5757 ext 123
>> alv...@gridshield.net
>> www.gridshield.net
>>
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>>
>
>
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--
___________________________
Alvaro Cordero Retana
Consultor de Tecnologias
Gridshield Monitoreo de Redes e
Infraestructura.
2258-5757 ext 123
alv...@gridshield.net
www.gridshield.net
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