> One of my big issues with OTRS is the configuration is utter crap. Too many > places to configure things, everything should really be just configured > through Sysconfig instead of having to mess about with text files (and perl > based text files at that), and ideally stored in the database to make upgrades > a lot easier than worrying about which config files you need and don't need.
Amen, brother. Software this complex needs to have settings in one, migrateable place with clear exit points for customized processing of those settings. The database is the only logical place for that information to live. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
