What's the system email address attached to the queue?
On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > Fetch is working fine.**** > > Problem is sending (the notification I guess).**** > > ** ** > > "provide better information on what doesn't work"**** > > ** ** > > I´d like to, but the error message I posted is all I can find. If there > are any other log files**** > > besides /opt/otrs/var/log, I don´t know where.**** > > ** ** > > "If you're encountering exactly the same error messages as before, you > didn't change anything relevant to what is the problem"**** > > ** ** > > Yes, but what should I try then?**** > > ** ** > > "for instance, you are using SMTP auth and aren't allowed to spoof/relay"* > *** > > ** ** > > As I wrote, the installation script http://localhost/otrs/installer.plfound > e-mail address > outsourc...@oksystem.impl as suitable for both send/receive.**** > > ** ** > > ** ** > > Anyway, I appreciate your try to help. Thank you. It just seems that OTRS > is no go for us.**** > > ** ** > > Regards**** > > JZ**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Thursday, February 21, 2013 4:19 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > ** ** > > >"it's still not working" **** > > "it should work"**** > > >"it doesn't"**** > > "try something different"**** > > >"I did"**** > > "well, then it's working how it should"**** > > >"but it's not how I wanted"**** > > "provide better information on what doesn't work (error messages, log > files, path to replicate) and we might be able to help"**** > > ** ** > > If you're encountering exactly the same error messages as before, you > didn't change anything relevant to what is the problem. For instance, > changing outbound email won't fix fetch. It will only change, potentially, > the notification "client does not have permissions to send as this sender" > ... If you're still having that error, it's a server side issue (for > instance, you are using SMTP auth and aren't allowed to spoof/relay).**** > > If you are encountering new errors, then they would be instrumental in > further addressing the issue.**** > > :) ask better questions, get better answers.**** > > ** ** > > On Thu, Feb 21, 2013 at 10:08 AM, Zemánek Jiří <zema...@oksystem.cz> > wrote:**** > > OK, I changed both sender e-mail addresses for the system to > outsourc...@oksystem.impl**** > > but it´s still not working.**** > > **** > > System log (Admin tab in web GUI) does not say anything about e-mail > address and**** > > /opt/otrs/var/log contains only TicketCount.log**** > > **** > > Regards**** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Thursday, February 21, 2013 3:55 PM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > pretty much can guarantee your email service provider won't allow you to > send as otrs@localhost. **** > > **** > > Still, your otrs logs will tell you what the from email address will be. * > *** > > **** > > On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > Hello,**** > > **** > > thanks for reply.**** > > **** > > "What email address?"**** > > "First determine what the "From" address is that is causing this issue"*** > * > > **** > > That´s what I´d like to know :-)**** > > **** > > My system email addresses are:**** > > **** > > otrs@localhost (default)**** > > outsourc...@oksystem.impl**** > > **** > > I created "NOTIFICATION" queue into which are incoming emails moved by > PostMaster Filter.**** > > This queue has outsourc...@oksystem.impl set as sender address.**** > > **** > > (This email adress was used during initial configuration as OTRS´s mailbox > and was successfully verified by the installation script.)**** > > **** > > And then I created Notification (events) linked with this "NOTIFICATION" > queue (but there is no definition for sender address).**** > > **** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Thursday, February 21, 2013 3:21 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > Or, you're getting the subject's message because OTRS is attempting to > send autoreplies for new ticket creation from an email address that, and I > quote: **** > does not have permissions to send as this sender**** > > What email address? The system email address attached to the queue in > which the ticket is created. (For AutoReplies)**** > > or Notification email address sent to agents ("You have a new ticket in > your queue").**** > > **** > > First determine what the "From" address is that is causing this issue, and > then determine whether you want to fix this client-side or server-side.*** > * > > **** > > On Thu, Feb 21, 2013 at 9:13 AM, Gerald Young <cryth...@gmail.com> wrote:* > *** > > your subject of this post indicates a problem with sending email. **** > > **** > > your body of this post indicates a problem with fetching email.**** > > **** > > What do you want fixed?**** > > **** > > On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > Hello there,**** > > **** > > I´m complete newbie, I´m testing OTRS and I have this problem: > **** > > **** > > In the OTRS log (Admin tab) this error is repeated again and again:**** > > **** > > Can't create PID PostMasterMailbox, because it's already running > (otrs/22327)!**** > > **** > > After some googling, I found post in which someone says to delete some row > from DB**** > > (delete from process_id where process_name = 'PostMasterMailbox';) and > then to try**** > > **** > > /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1**** > > **** > > So I issued command**** > > **** > > [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** > ** > > **** > > But it displays error in the subject.**** > > How do I find which sender it is trying to send e-mail as?**** > > **** > > JZ**** > > **** > > **** > ------------------------------ > > > Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO > 9001, ISO 27001 a ISO 14001: > Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku > důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele > a smažte zprávu i přiložené soubory. > Opravdu potřebujete vytisknout tento email? Myslete na přírodu. > > Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO > 9001, ISO 27001 and ISO 14001: > This message and all attached files are confidential and legally > privileged. If you are not the intended recipient, please notify the sender > and delete the message including all attachments. > Please consider the environment before printing this email.**** > > **** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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