what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...?
On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > Hello, > > > > unfortunatelly, there is no error. The the last entry in SMTP > log (of Exchange server) is successfull authentication and that´s all. > > Besides, the install script http://localhost/otrs/installer.pl found > IMAPS and SMTPS is working fine.... > > > > Regards > > JZ > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *David Boyes > *Sent:* Thursday, February 21, 2013 5:36 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender > > > > That error is coming from the remote SMTP server. There should be a > message logged on their side as to what address you are actually sending in > the SMTP envelope and the address it's coming from. Contact your SMTP > provider and ask them for that data and what IP ranges from which you are > authorized to send. Are you using SPF records in your DNS? If so, then > default config of modern versions of sendmail enforces SPF declared mail > servers. I doubt that your new OTRS server is declared as a legitimate > source of email if you're in early testing. > > ------------------------------ > > Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO > 9001, ISO 27001 a ISO 14001: > Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku > důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele > a smažte zprávu i přiložené soubory. > Opravdu potřebujete vytisknout tento email? Myslete na přírodu. > > Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO > 9001, ISO 27001 and ISO 14001: > This message and all attached files are confidential and legally > privileged. If you are not the intended recipient, please notify the sender > and delete the message including all attachments. > Please consider the environment before printing this email. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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