I have not configured autoreply, only the notification (in Notifications (Event) in the Admin menu) which the agent is not receiving. (As far as I can remember, everything is at defaults from installer.pl script. I have just created Queues, one agent (me), System addresses and PostMaster Filter.) OTRS 3.1.12.
Here are the last few entries from OTRS Log (admin menu): Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:50:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:45:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:40:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:35:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:30:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:25:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31904)! Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter processing because of used 'StopAfterMatch' (Message-ID: <11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>) Fri Feb 22 13:20:17 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: <11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>) Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:20:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Removed PID (PostMasterMailbox/otrs/31592, because 1 hour old! Fri Feb 22 13:15:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:10:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:05:01 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db. Fri Feb 22 13:00:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Fri Feb 22 12:55:02 2013 notice OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, because it's already running (otrs/31592)! Regards JZ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:39 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender Is the autoreply arriving at the destination? If so, that's not the problem. It's the notification sent to the agent, which is addressed in OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log from the admin menu and provide context for the error. On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří <zema...@oksystem.cz<mailto:zema...@oksystem.cz>> wrote: Account used for authentication to SMTP server is this outsourcing@..... So it has the permission. Regards JZ From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Gerald Young Sent: Friday, February 22, 2013 1:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender what account is being used for authentication to your SMTP server? Does this account have permissions to send as outsourcing@...? On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří <zema...@oksystem.cz<mailto:zema...@oksystem.cz>> wrote: Hello, unfortunatelly, there is no error. The the last entry in SMTP log (of Exchange server) is successfull authentication and that´s all. Besides, the install script http://localhost/otrs/installer.pl found IMAPS and SMTPS is working fine.... Regards JZ From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of David Boyes Sent: Thursday, February 21, 2013 5:36 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have permissions to send as this sender That error is coming from the remote SMTP server. There should be a message logged on their side as to what address you are actually sending in the SMTP envelope and the address it's coming from. Contact your SMTP provider and ask them for that data and what IP ranges from which you are authorized to send. Are you using SPF records in your DNS? If so, then default config of modern versions of sendmail enforces SPF declared mail servers. I doubt that your new OTRS server is declared as a legitimate source of email if you're in early testing. ________________________________ Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO 9001, ISO 27001 a ISO 14001: Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele a smažte zprávu i přiložené soubory. Opravdu potřebujete vytisknout tento email? Myslete na přírodu. Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO 9001, ISO 27001 and ISO 14001: This message and all attached files are confidential and legally privileged. If you are not the intended recipient, please notify the sender and delete the message including all attachments. 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