One reason: by using an alias and processing the stuff immediately as it comes in, he doesn't have any exposure to DOS attacks on an actual userid on the system with the potential to fill /var/mail before the postmaster filter runs, and it increases the responsiveness of the system as a whole (with the postmaster filter, your reaction time to a incoming ticket can be no shorter than the period of the postmaster filter runs, which may be significant for some providers). His approach runs in real time.
This using polling for POP/IMAP mailboxes may be necessary for Windows systems, but it's icky in a system that can do better. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, February 26, 2013 6:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Tickets not re-opening on customer reply. why not just helpdesk: otrs and do a Postmasterfilter?
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