Given that most customers don't control their mail servers (or use someone else's), can you explain a bit more what you're trying to accomplish? Listing the IP addresses of Google's mail servers really won't give you much useful information.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean BROW Sent: Wednesday, March 27, 2013 8:57 AM To: User questions and discussions about OTRS. Subject: [otrs] IP from header Hello, Is it any easy way I can display the IP from the header to the agent? Today the agent need to click "Plain format" if he want to see the IP that the customer sending the email from. I would like to display the IP in the menu right at all time. Thanks.
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