Yeah. Parsing mail headers won't give him a reliable indicator of the source IP he'd need for that, and If you had a static IP address, there's already a way to handle those.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, March 27, 2013 10:51 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] IP from header I think he's got an internal situation where he needs the ip of the submitting user... If dhcp, I don't see how that's necessarily going to help, and if it's static, (IMO), This can be stored with the Customer information as an additional field.
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