This is a self help forum, not official OTRS support. If it is a "blocker" then you need to look at taking out paid support from OTRS who can help you fix any problems you run into.
On 23 April 2013 18:29, Kaushal Shriyan <kaushalshri...@gmail.com> wrote: > > On Tue, Apr 23, 2013 at 2:42 PM, Steven Carr <sjc...@gmail.com> wrote: > >> No idea, you already asked that in another thread. Use a web browser with >> development tools enabled and see if there are any javascript errors in the >> javascript console when you try to use autocomplete. >> >> >> On 23 April 2013 09:37, Kaushal Shriyan <kaushalshri...@gmail.com> wrote: >> >>> On Tue, Apr 23, 2013 at 1:39 PM, Steven Carr <sjc...@gmail.com> wrote: >>> >>>> Change the permissions to allow the user OTRS runs as to write to the >>>> location? >>>> And you probably want to put the location back to it's original and >>>> create that directory if it doesn't exist. /etc/ssl/certs are the linux >>>> system certificates, OTRS is wanting a location to store it's own SMIME >>>> certs. >>>> >>>> >>> Thanks Steven for the quick reply. Whenever any agents reply on the OTRS >>> Interface the customers emailid do not get autocompleted or auto filled. >>> Anything I need to set it to make it work. Please let me know if you need >>> more information. >>> >>> OTRS Version 3.2.5 on CentOS Linux Version 6.4 >>> >>> Regards, >>> >>> Kaushal >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Hi, > > I just recently upgraded OTRS to 3.2.6 but the auto fill feature whenever > the Agent responds to customers email in OTRS Web Application doesnot work. > Checked webserver,smtp,database and syslog nothing there and have checked > for JS errors using Firebug no issues there but still the autocomplete > feature doesnot work. Let me know if anyone needs any configuration files. > Any suggestions please? This feature has become a blocker for me and my > organization. > > Regards, > > Kaushal > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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