Hi, As per http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ can i modify NotificationSenderEmail to the queue group emailid. Also when any agent closes the ticket, the customer does not get any notification or any emails from OTRS system about the ticket being closed. Any clue?
Please let me know if you need any additional information. Regards, Kaushal
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