On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote:
> On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan > <kaushalshri...@gmail.com>wrote: > >> Hi, >> >> As per >> http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ >> can i modify NotificationSenderEmail to the queue group emailid. >> Also when any agent closes the ticket, the customer does not get any >> notification or any emails from OTRS system about the ticket being closed. >> Any clue? >> >> Please let me know if you need any additional information. >> >> Regards, >> >> Kaushal >> > > Hi Again, > > Can i modify NotificationSenderEmail to Queue Group Emailid as per > http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ > > Regards, > > Kaushal > > Hi, Checking in again for my earlier post "Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/"; to this mailing list. Any suggestions please? Regards, Kaushal
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