On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote:
> Hi, > > As per > http://www.techmajha.com/2011/03/16/how-to-change-the-otrs-notification-master-otrsyourhost-example-com-email-address/ > can i modify NotificationSenderEmail to the queue group emailid. > Also when any agent closes the ticket, the customer does not get any > notification or any emails from OTRS system about the ticket being closed. > Any clue? > > Please let me know if you need any additional information. > > Regards, > > Kaushal > Hi Again, Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/ Regards, Kaushal
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