customers shouldn't belong to groups...
Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a group,
but it doesn't appear to actually *use* $Options{g} (bug?)
copy otrs.AddUser2Group.pl to my.AddCustomerUser2Group.pl
add in
use Kernel::System::CustomerUser;
use Kernel::System::CustomerGroup;
create the CommonObjects to reflect Customer:
$CommonObject{CustomerUserObject} =
Kernel::System::CustomerUser->new(%CommonObject);
$CommonObject{CustomerGroupObject} =
Kernel::System::CustomerGroup->new(%CommonObject);
Prepend "Customer" to the keys (within curly braces{}) where it makes sense
in $CommonObject
Test.
I wrote this "live" and did not test, but it should resemble in some form
this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841
On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif <bogdan.io...@gmail.com> wrote:
> It would be much simpler to perform this operation via SQL directly on
> OTRS's database
>
>
> On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. <p...@noc.ac.uk> wrote:
>
>> Hi,****
>>
>> Does anyone have a script for adding Customer users to groups?****
>>
>> We have a large number of customers and want to add sub-sets of these to
>> a number of groups.****
>>
>> I’ve tried modifying the script otrs.AddUser2Group.pl (which adds
>> Agents to groups) without success – probably not surprisingly since I have
>> only a limited acquaintance with PERL and the OTRS programming model.****
>>
>> All I’m after is something that works in a similar manner to the supplied
>> script below, and will add a single customer to a group, with permissions:
>> ****
>>
>> ** **
>>
>> # ./otrs.AddUser2Group.pl ****
>>
>> Usage: ./otrs.AddUser2Group.pl -g groupname -u username -p ro|rw****
>>
>> ** **
>>
>> Suggestions very welcome.****
>>
>> Phil****
>>
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