Gergely,
have you checked the history of that ticket, if there is anything changed within the process ? If you have the condition already set (normally you should set it within activity dialog) the ticket should be moved to the transition. If that didn't work there is something wrong within activity. Keep your process as simple as possible, I have some bad experience with regex and complex conditions, especially when using more AND/OR conditions in transition it didn't work ! regards Christoph Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gergely Polonkai Gesendet: Freitag, 28. März 2014 08:14 An: otrs@otrs.org Betreff: [otrs] Process Management - Unconditionally jump when a transition link is pressed Hello, We are currently trying to implement processes using the new (for us, at least) Process Management feature. We have created the first steps, now we want to do some transitions. The links in the ticket view show up as ekpected, but whenever I click it, nothing seem to happen. As transitions need a condition, we have added a Dynamic Field to the ticket with a static value (which is set correctly), and in the condition we check if DynamicField_processtest is set to that value (String testvalue). The next activity would putwthe ticket into a new queue, but that never happens. Could someone tell where we go wrong? Thanks in advance! Best, Gergely
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