Hello, The ticket view shows that Process is "Incident from 2nd line", and Activity is "Validity of incident" (the naming may be a bit misleading). Under "Process information" I can see 3 links for the possible transitions, one of them is named "Invalid", which have the condition "DynamicField_processtest - String - Invalid". That path contains only one transition action, "Set queue", which has the Config parameter "Queue - NOC::1st Line". The "processtest" dynamic field has the value "Invalid". I think we should call this a simple process.
History doesn't show anything changed, it looks like if I never pressed the "Invalid" link in the Process Information box. Best, Gergely On 28 March 2014 08:25, Ohliger, Christoph < christoph.ohli...@fh-rosenheim.de> wrote: > Gergely, > > > > have you checked the history of that ticket, if there is anything changed > within the process ? If you have the condition already set (normally you > should set it within activity dialog) the ticket should be moved to the > transition. If that didn't work there is something wrong within activity. > Keep your process as simple as possible, I have some bad experience with > regex and complex conditions, especially when using more AND/OR conditions > in transition it didn't work ! > > > > regards > > Christoph > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Gergely Polonkai > *Gesendet:* Freitag, 28. März 2014 08:14 > *An:* otrs@otrs.org > *Betreff:* [otrs] Process Management - Unconditionally jump when a > transition link is pressed > > > > Hello, > > We are currently trying to implement processes using the new (for us, at > least) Process Management feature. We have created the first steps, now we > want to do some transitions. The links in the ticket view show up as > ekpected, but whenever I click it, nothing seem to happen. > > As transitions need a condition, we have added a Dynamic Field to the > ticket with a static value (which is set correctly), and in the condition > we check if DynamicField_processtest is set to that value (String > testvalue). The next activity would putwthe ticket into a new queue, but > that never happens. Could someone tell where we go wrong? > > Thanks in advance! > > Best, > Gergely > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
