What is with the 2 other transitions, have you tried to disable them maybe double succeed ? You are going to create new tickets after process change, my experience is that any process change does not evaluate existing tickets ? Just to be sure you have synchronized the process change
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gergely Polonkai Gesendet: Freitag, 28. März 2014 09:18 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Process Management - Unconditionally jump when a transition link is pressed Hello, The ticket view shows that Process is Incident from 2nd line, and Activity is Validity of incident (the naming may be a bit misleading). Under Process information I can see 3 links for the possible transitions, one of them is named Invalid, which have the condition DynamicField_processtest String Invalid. That path contains only one transition action, Set queue, which has the Config parameter Queue NOC::1st Line. The processtest dynamic field has the value Invalid. I think we should call this a simple process. History doesnt show anything changed, it looks like if I never pressed the Invalid link in the Process Information box. Best, Gergely On 28 March 2014 08:25, Ohliger, Christoph <christoph.ohli...@fh-rosenheim.de> wrote: Gergely, have you checked the history of that ticket, if there is anything changed within the process ? If you have the condition already set (normally you should set it within activity dialog) the ticket should be moved to the transition. If that didnt work there is something wrong within activity. Keep your process as simple as possible, I have some bad experience with regex and complex conditions, especially when using more AND/OR conditions in transition it didnt work ! regards Christoph Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gergely Polonkai Gesendet: Freitag, 28. März 2014 08:14 An: otrs@otrs.org Betreff: [otrs] Process Management - Unconditionally jump when a transition link is pressed Hello, We are currently trying to implement processes using the new (for us, at least) Process Management feature. We have created the first steps, now we want to do some transitions. The links in the ticket view show up as ekpected, but whenever I click it, nothing seem to happen. As transitions need a condition, we have added a Dynamic Field to the ticket with a static value (which is set correctly), and in the condition we check if DynamicField_processtest is set to that value (String testvalue). The next activity would putwthe ticket into a new queue, but that never happens. Could someone tell where we go wrong? Thanks in advance! Best, Gergely --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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