Thanks, Gerald - can you think of another way we might accomplish our goal? For example, we could make a certain type of action item and set it up so if this was in the ticket, it would prevent escalation. Any ideas? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
- [otrs] Prevent Escalation if ticket is locked Leah Kelly
- Re: [otrs] Prevent Escalation if ticket is locked Gerald Young
- Re: [otrs] Prevent Escalation if ticket is locked Leah Kelly
- Re: [otrs] Prevent Escalation if ticket is locked Leah Kelly
- Re: [otrs] Prevent Escalation if ticket is loc... Gerald Young
- Re: [otrs] Prevent Escalation if ticket is loc... David Boyes
- Re: [otrs] Prevent Escalation if ticket is locked Leah Kelly
- Re: [otrs] Prevent Escalation if ticket is loc... Mathias Braeunling
- Re: [otrs] Prevent Escalation if ticket is... Gerald Young