An inbound email that comes from a mailing list is automatically going to not autoreply to prevent looping.
We of the mailing list can't have access to your logs, and our crystal ball gets a bit fuzzy. If OTRS says it sent no Auto Reply, when does it stop? Does it stop forever, for all incoming tickets? Does it stop for a specific ticket/sender that it replied to before? Does is stop for a specific sender that it autoreplied to before but never autoreplies again? Does it stop for a specific ticket or response and then work again for a new ticket or response? On Wed, Apr 30, 2014 at 1:29 AM, Amit Bondwal <bondwal.a...@gmail.com>wrote: > Hello, > > I set up otrs on debian wheezy and it was working fine. > After sometime auto response mails stop working. > When I check the system logs it gives the log > > Sent no 'auto reply' for Ticket > > I searched for this a lot, And found that x-loop header should not be > mention > in mail filter for queue. I don't have x-loop header in mail filter queue. > I also found that this is not a error of otrs your mailing list is > blocking of mail filter queue with x-loop header. > > I don't have any x-loop header in mail filter queue. > If this is not the problem in otrs then how it was working before and stop > working > after sometime. > I am able to sent email notification manually editing responses. > > Regards > Amit Bondwal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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