Hi Gerald, Thanks for your reply. It was auto replying to every email ticket, now it is stop working for every email ticket. For your comment:-
"An inbound email that comes from a mailing list is automatically going to not autoreply to prevent looping." How can I enable this and prevent looping. While auto agent notification are working properly. I am new to otrs, I found only system logs in otrs if it generate any other logs please tell me, I will post those logs on mailing list. Regards Amit Bondwal On Wed, Apr 30, 2014 at 4:46 PM, Gerald Young <cryth...@gmail.com> wrote: > An inbound email that comes from a mailing list is automatically going to > not autoreply to prevent looping. > > We of the mailing list can't have access to your logs, and our crystal > ball gets a bit fuzzy. If OTRS says it sent no Auto Reply, when does it > stop? Does it stop forever, for all incoming tickets? Does it stop for a > specific ticket/sender that it replied to before? Does is stop for a > specific sender that it autoreplied to before but never autoreplies again? > Does it stop for a specific ticket or response and then work again for a > new ticket or response? > > > > On Wed, Apr 30, 2014 at 1:29 AM, Amit Bondwal <bondwal.a...@gmail.com>wrote: > >> Hello, >> >> I set up otrs on debian wheezy and it was working fine. >> After sometime auto response mails stop working. >> When I check the system logs it gives the log >> >> Sent no 'auto reply' for Ticket >> >> I searched for this a lot, And found that x-loop header should not be >> mention >> in mail filter for queue. I don't have x-loop header in mail filter queue. >> I also found that this is not a error of otrs your mailing list is >> blocking of mail filter queue with x-loop header. >> >> I don't have any x-loop header in mail filter queue. >> If this is not the problem in otrs then how it was working before and >> stop working >> after sometime. >> I am able to sent email notification manually editing responses. >> >> Regards >> Amit Bondwal >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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