1. Create custom reports from the OTRS database for Support. This
will entail a webpage allowing Support to do custom reports from the
OTRS MySQL database. The first report they will need is one that give
the following information.
Sub ID
Co ID
Login
User full name
Owner of the ticket
Ticket type
Ticket subject
Full body of email ticket and the corresponding messages
Full body of the phone ticket
When the ticket was open
When the ticket was closed
When/if the ticket was escalated
Duration from open to closed
------ Original Message ------
From: "Amit Bondwal" <bondwal.a...@gmail.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: 01-05-2014 16:11:42
Subject: Re: [otrs] Sent no 'auto reply' for Ticket
Hi Gerald,
Thanks for your reply. It was auto replying to every email ticket, now
it is stop working for every email ticket.
For your comment:-
"An inbound email that comes from a mailing list is automatically going
to not autoreply to prevent looping."
How can I enable this and prevent looping.
While auto agent notification are working properly.
I am new to otrs, I found only system logs in otrs if it generate any
other logs please tell me, I will post those logs on mailing list.
Regards
Amit Bondwal
On Wed, Apr 30, 2014 at 4:46 PM, Gerald Young <cryth...@gmail.com>
wrote:
An inbound email that comes from a mailing list is automatically going
to not autoreply to prevent looping.
We of the mailing list can't have access to your logs, and our crystal
ball gets a bit fuzzy. If OTRS says it sent no Auto Reply, when does
it stop? Does it stop forever, for all incoming tickets? Does it stop
for a specific ticket/sender that it replied to before? Does is stop
for a specific sender that it autoreplied to before but never
autoreplies again? Does it stop for a specific ticket or response and
then work again for a new ticket or response?
On Wed, Apr 30, 2014 at 1:29 AM, Amit Bondwal <bondwal.a...@gmail.com>
wrote:
Hello,
I set up otrs on debian wheezy and it was working fine.
After sometime auto response mails stop working.
When I check the system logs it gives the log
Sent no 'auto reply' for Ticket
I searched for this a lot, And found that x-loop header should not be
mention
in mail filter for queue. I don't have x-loop header in mail filter
queue.
I also found that this is not a error of otrs your mailing list is
blocking of mail filter queue with x-loop header.
I don't have any x-loop header in mail filter queue.
If this is not the problem in otrs then how it was working before and
stop working
after sometime.
I am able to sent email notification manually editing responses.
Regards
Amit Bondwal
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