The appliance is likely to be at a 3.3.x version. You will need to upgrade 3.0-3.1.latest to 3.2.latest to 3.3.applianceversion
Read and follow UPGRADING or UPGRADING.MD for each version. There are generally three database steps: an update to SQL, an update script and a post ups to SQL. (written from memory. Docs trump what I say here) MySQLdump will be ASCII for backup. On Jun 6, 2014 6:53 PM, "Mikola Rose" <mr...@power-soft.com> wrote: > I have install the appliance distro and ran into some problems restoring > the “live” database. It appears that the “live” database is in SQL_ASCII > encoding and the appliance distro is encoded to UTF8. And ideas on how I > can convert the live database. Then upgrade it to the appliance version > level? > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Mikola Rose > *Sent:* Friday, June 06, 2014 11:15 AM > *To:* 'otrs@otrs.org' > *Subject:* [otrs] Converting to appliance distro > > > > Hi there List members, > > > > Quick question I hope. I currently have an installation of OTRS 3.03 > running on OSX leopard that we have been using for years. Are there any > special consideration and methods to consider if I would like to migrate to > the OTRS appliance installation. Would there be any suggestions on how I > can upgrade and import the currently in place database to the appliance > deployment? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
