Hi Gerald, The upgrading link you provided is broken
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Saturday, June 07, 2014 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Converting to appliance distro The appliance is likely to be at a 3.3.x version. You will need to upgrade 3.0-3.1.latest to 3.2.latest to 3.3.applianceversion Read and follow UPGRADING or UPGRADING.MD<http://UPGRADING.MD> for each version. There are generally three database steps: an update to SQL, an update script and a post ups to SQL. (written from memory. Docs trump what I say here) MySQLdump will be ASCII for backup. On Jun 6, 2014 6:53 PM, "Mikola Rose" <mr...@power-soft.com<mailto:mr...@power-soft.com>> wrote: I have install the appliance distro and ran into some problems restoring the “live” database. It appears that the “live” database is in SQL_ASCII encoding and the appliance distro is encoded to UTF8. And ideas on how I can convert the live database. Then upgrade it to the appliance version level? From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] On Behalf Of Mikola Rose Sent: Friday, June 06, 2014 11:15 AM To: 'otrs@otrs.org<mailto:otrs@otrs.org>' Subject: [otrs] Converting to appliance distro Hi there List members, Quick question I hope. I currently have an installation of OTRS 3.03 running on OSX leopard that we have been using for years. Are there any special consideration and methods to consider if I would like to migrate to the OTRS appliance installation. Would there be any suggestions on how I can upgrade and import the currently in place database to the appliance deployment? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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