You shouldn't need to include the ticket_number in the subject manually. On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck <henrylcombri...@gmail.com > wrote:
> Hi there, > > Using OTRS 4.latest. > > We have a new installation of OTRS and things seem to be working fine, > except that we cannot get a consistent Subject line with a ticket number > included. > > For example, using the standard <OTRS_CUSTOMER_SUBJECT[20]> in the > auto-response, it only includes whatever the client sent. ie, not > "[Ticket#2015....] Rest of subject..." > > If I use the following: <OTRS_TICKET_TicketNumber> > <OTRS_CUSTOMER_SUBJECT[20]>, then the result is something along these > lines: > > "[Ticket#2015041908000541] 2015041908000541 Rest of subject..." > > I'm at a bit of a loss. I've compared it to another OTRS setup (also 4.x) > which has been operating fine for years (upgraded all the way from > 3.whatever), but cannot spot an issue. > > I'd appreciate any pointers. > > Thanks > Henry > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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