Thanks - but the ticket number is not showing up by default. On Monday, 20 April 2015, Gerald Young <cryth...@gmail.com> wrote:
> You shouldn't need to include the ticket_number in the subject manually. > > On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck < > henrylcombri...@gmail.com > <javascript:_e(%7B%7D,'cvml','henrylcombri...@gmail.com');>> wrote: > >> Hi there, >> >> Using OTRS 4.latest. >> >> We have a new installation of OTRS and things seem to be working fine, >> except that we cannot get a consistent Subject line with a ticket number >> included. >> >> For example, using the standard <OTRS_CUSTOMER_SUBJECT[20]> in the >> auto-response, it only includes whatever the client sent. ie, not >> "[Ticket#2015....] Rest of subject..." >> >> If I use the following: <OTRS_TICKET_TicketNumber> >> <OTRS_CUSTOMER_SUBJECT[20]>, then the result is something along these >> lines: >> >> "[Ticket#2015041908000541] 2015041908000541 Rest of subject..." >> >> I'm at a bit of a loss. I've compared it to another OTRS setup (also >> 4.x) which has been operating fine for years (upgraded all the way from >> 3.whatever), but cannot spot an issue. >> >> I'd appreciate any pointers. >> >> Thanks >> Henry >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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