This is only for reference. Perhaps it might help. Kernel/System/Email.pm sends mail. https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Email.pm#L308
# add date header $Header{Date} = 'Date: ' . $Kernel::OM->Get(' Kernel::System::Time')->MailTimeStamp(); MailTimeStamp is defined here: https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Time.pm#L363 offsite defined: # calculate offset - should be '+0200', '-0600', '+0000' or '+0530' my $Diff = Time::Local::timegm_nocheck( localtime( time() ) ) - time(); Time::Local http://search.cpan.org/~drolsky/Time-Local-1.2300/lib/Time/Local.pm perl localtime http://perldoc.perl.org/functions/localtime.html I have to step away for a bit, but maybe someone else can step in. On Thu, May 7, 2015 at 10:44 AM, Roman Ovchinnikov < r.ovchinni...@paymantix.com> wrote: > Thank you Gerald! > I've just checked several hours ago this idea about SMTP MTA is doing > weird things, so I captured traffic (tcpdump on localhost, port 25) and I > see that MTA is not problem here, see below cut of the dump in text > viewable format by tcpflow, highlighted Date with red: > > 127.000.000.001.00025-127.000.000.001.36526: 220 otrs.paymantix.net ESMTP > Postfix > > 127.000.000.001.36526-127.000.000.001.00025: EHLO otrs.paymantix.net > > 127.000.000.001.00025-127.000.000.001.36526: 250-otrs.paymantix.net > > 250-PIPELINING > > 250-SIZE 10240000 > > 250-VRFY > > 250-ETRN > > 250-STARTTLS > > 250-ENHANCEDSTATUSCODES > > 250-8BITMIME > > 250 DSN > > 127.000.000.001.36526-127.000.000.001.00025: MAIL FROM:<> > > 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.0 Ok > > 127.000.000.001.36526-127.000.000.001.00025: RCPT > TO:<r.ovchinni...@paymantix.com> <r.ovchinni...@paymantix.com> > > 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.5 Ok > > 127.000.000.001.36526-127.000.000.001.00025: DATA > > 127.000.000.001.00025-127.000.000.001.36526: 354 End data with > <CR><LF>.<CR><LF> > > 127.000.000.001.36526-127.000.000.001.00025: MIME-Version: 1.0 > > Subject: [Ticket#0101297] RE: test message, do not reply > > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > > X-Mailer: OTRS Mail Service (4.0.7) > > *Date: Thu, 7 May 2015 14:15:03 +0000* > > Precedence: bulk > > X-Loop: yes > > Auto-Submitted: auto-generated > > Message-ID: <1431008103.834083.466920457.131...@otrs.paymantix.net> > <1431008103.834083.466920457.131...@otrs.paymantix.net> > > To: Roman Ovchinnikov <r.ovchinni...@paymantix.com> > <r.ovchinni...@paymantix.com> > > Organization: Paymantix > > From: supp...@ecommpay.com <supp...@ecommpay.com> <supp...@ecommpay.com> > > In-Reply-To: <554b48ae.2090...@paymantix.com> <554b48ae.2090...@paymantix.com> > > Content-Type: multipart/alternative; boundary="----------=_1430997303-3991-2" > > > As you can see, message received by MTA is already with DATE header, so, > from my point of view the problem is on OTRS' side somehow. I can even add > the dump file itself if needed. > > Ovchinnikov Roman, Paymantix > Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype: > rovchinnikov.mm > > On 07.05.2015 15:58, Gerald Young wrote: > > This is more about your MTA/SMTP server than it is about OTRS. OTRS > doesn't really do anything more than use mailing APIs to adjust offset. > > But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3. > > https://www.google.com/search?q=smtp+header+utc+offset+date > > On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov < > r.ovchinni...@paymantix.com> wrote: > >> Hello! >> Any ideas about this? >> >> Ovchinnikov Roman, Paymantix >> Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype: >> rovchinnikov.mm >> >> On 30.04.2015 13:13, Roman Ovchinnikov wrote: >> > Hello! >> > Recently we have installed otrs 4.0.7 and found that emails being sent >> > from system has wrong timezone settings in Date field, for example: >> > >> > Received: from mail.paymantix.com (LHLO mail.paymantix.com) >> (78.140.183.180) >> > by mail.paymantix.com with LMTP; Thu, 30 Apr 2015 09:30:28 +0000 (UTC) >> > Received: from mail.paymantix.com (localhost [127.0.0.1]) >> > by mail.paymantix.com (Postfix) with ESMTPS id 9962116113E >> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 >> +0000 (UTC) >> > Received: from localhost (localhost [127.0.0.1]) >> > by mail.paymantix.com (Postfix) with ESMTP id 8C8AA161198 >> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 >> +0000 (UTC) >> > X-Virus-Scanned: amavisd-new at paymantix.com >> > Received: from mail.paymantix.com ([127.0.0.1]) >> > by localhost (mail.paymantix.com [127.0.0.1]) (amavisd-new, port >> 10026) >> > with ESMTP id BT8gD6m4-Jxz for <r.ovchinni...@paymantix.com>; >> > Thu, 30 Apr 2015 09:30:28 +0000 (UTC) >> > Received: from otrs.paymantix.net (unknown [78.140.183.183]) >> > by mail.paymantix.com (Postfix) with ESMTPS id 778EA16113E >> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28 >> +0000 (UTC) >> > Received: from otrs.paymantix.net (localhost [127.0.0.1]) >> > by otrs.paymantix.net (Postfix) with ESMTP id 5FF5F93 >> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:03 >> +0000 (UTC) >> > MIME-Version: 1.0 >> > Subject: [Ticket#0100341] RE: test >> > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) >> > X-Mailer: OTRS Mail Service (4.0.7) >> > Date: Thu, 30 Apr 2015 12:30:03 +0000 >> > >> > >> > as you can see, date in mail server messages are ok >> > 09:30:28 +0000 (UTC)), while >> > Date: Thu, 30 Apr 2015 12:30:03 +0000 >> > >> > so, offset is wrong. Server itself has UTC timezone, OTRS is configured >> as UTC +3 . >> > >> > Not sure what else should be tweaked, googling didn't give me any >> insights on this. >> > >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs