This is only for reference. Perhaps it might help.
Kernel/System/Email.pm sends mail.
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Email.pm#L308
# add date header $Header{Date} = 'Date: ' . $Kernel::OM->Get('
Kernel::System::Time')->MailTimeStamp(); MailTimeStamp is defined here:
https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Time.pm#L363
offsite defined:
# calculate offset - should be '+0200', '-0600', '+0000' or '+0530' my $Diff
= Time::Local::timegm_nocheck( localtime( time() ) ) - time();
Time::Local
http://search.cpan.org/~drolsky/Time-Local-1.2300/lib/Time/Local.pm
perl localtime
http://perldoc.perl.org/functions/localtime.html
I have to step away for a bit, but maybe someone else can step in.
On Thu, May 7, 2015 at 10:44 AM, Roman Ovchinnikov <
r.ovchinni...@paymantix.com> wrote:
> Thank you Gerald!
> I've just checked several hours ago this idea about SMTP MTA is doing
> weird things, so I captured traffic (tcpdump on localhost, port 25) and I
> see that MTA is not problem here, see below cut of the dump in text
> viewable format by tcpflow, highlighted Date with red:
>
> 127.000.000.001.00025-127.000.000.001.36526: 220 otrs.paymantix.net ESMTP
> Postfix
>
> 127.000.000.001.36526-127.000.000.001.00025: EHLO otrs.paymantix.net
>
> 127.000.000.001.00025-127.000.000.001.36526: 250-otrs.paymantix.net
>
> 250-PIPELINING
>
> 250-SIZE 10240000
>
> 250-VRFY
>
> 250-ETRN
>
> 250-STARTTLS
>
> 250-ENHANCEDSTATUSCODES
>
> 250-8BITMIME
>
> 250 DSN
>
> 127.000.000.001.36526-127.000.000.001.00025: MAIL FROM:<>
>
> 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.0 Ok
>
> 127.000.000.001.36526-127.000.000.001.00025: RCPT
> TO:<r.ovchinni...@paymantix.com> <r.ovchinni...@paymantix.com>
>
> 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.5 Ok
>
> 127.000.000.001.36526-127.000.000.001.00025: DATA
>
> 127.000.000.001.00025-127.000.000.001.36526: 354 End data with
> <CR><LF>.<CR><LF>
>
> 127.000.000.001.36526-127.000.000.001.00025: MIME-Version: 1.0
>
> Subject: [Ticket#0101297] RE: test message, do not reply
>
> X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
>
> X-Mailer: OTRS Mail Service (4.0.7)
>
> *Date: Thu, 7 May 2015 14:15:03 +0000*
>
> Precedence: bulk
>
> X-Loop: yes
>
> Auto-Submitted: auto-generated
>
> Message-ID: <1431008103.834083.466920457.131...@otrs.paymantix.net>
> <1431008103.834083.466920457.131...@otrs.paymantix.net>
>
> To: Roman Ovchinnikov <r.ovchinni...@paymantix.com>
> <r.ovchinni...@paymantix.com>
>
> Organization: Paymantix
>
> From: supp...@ecommpay.com <supp...@ecommpay.com> <supp...@ecommpay.com>
>
> In-Reply-To: <554b48ae.2090...@paymantix.com> <554b48ae.2090...@paymantix.com>
>
> Content-Type: multipart/alternative; boundary="----------=_1430997303-3991-2"
>
>
> As you can see, message received by MTA is already with DATE header, so,
> from my point of view the problem is on OTRS' side somehow. I can even add
> the dump file itself if needed.
>
> Ovchinnikov Roman, Paymantix
> Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype:
> rovchinnikov.mm
>
> On 07.05.2015 15:58, Gerald Young wrote:
>
> This is more about your MTA/SMTP server than it is about OTRS. OTRS
> doesn't really do anything more than use mailing APIs to adjust offset.
>
> But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3.
>
> https://www.google.com/search?q=smtp+header+utc+offset+date
>
> On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov <
> r.ovchinni...@paymantix.com> wrote:
>
>> Hello!
>> Any ideas about this?
>>
>> Ovchinnikov Roman, Paymantix
>> Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype:
>> rovchinnikov.mm
>>
>> On 30.04.2015 13:13, Roman Ovchinnikov wrote:
>> > Hello!
>> > Recently we have installed otrs 4.0.7 and found that emails being sent
>> > from system has wrong timezone settings in Date field, for example:
>> >
>> > Received: from mail.paymantix.com (LHLO mail.paymantix.com)
>> (78.140.183.180)
>> > by mail.paymantix.com with LMTP; Thu, 30 Apr 2015 09:30:28 +0000 (UTC)
>> > Received: from mail.paymantix.com (localhost [127.0.0.1])
>> > by mail.paymantix.com (Postfix) with ESMTPS id 9962116113E
>> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28
>> +0000 (UTC)
>> > Received: from localhost (localhost [127.0.0.1])
>> > by mail.paymantix.com (Postfix) with ESMTP id 8C8AA161198
>> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28
>> +0000 (UTC)
>> > X-Virus-Scanned: amavisd-new at paymantix.com
>> > Received: from mail.paymantix.com ([127.0.0.1])
>> > by localhost (mail.paymantix.com [127.0.0.1]) (amavisd-new, port
>> 10026)
>> > with ESMTP id BT8gD6m4-Jxz for <r.ovchinni...@paymantix.com>;
>> > Thu, 30 Apr 2015 09:30:28 +0000 (UTC)
>> > Received: from otrs.paymantix.net (unknown [78.140.183.183])
>> > by mail.paymantix.com (Postfix) with ESMTPS id 778EA16113E
>> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:28
>> +0000 (UTC)
>> > Received: from otrs.paymantix.net (localhost [127.0.0.1])
>> > by otrs.paymantix.net (Postfix) with ESMTP id 5FF5F93
>> > for <r.ovchinni...@paymantix.com>; Thu, 30 Apr 2015 09:30:03
>> +0000 (UTC)
>> > MIME-Version: 1.0
>> > Subject: [Ticket#0100341] RE: test
>> > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
>> > X-Mailer: OTRS Mail Service (4.0.7)
>> > Date: Thu, 30 Apr 2015 12:30:03 +0000
>> >
>> >
>> > as you can see, date in mail server messages are ok
>> > 09:30:28 +0000 (UTC)), while
>> > Date: Thu, 30 Apr 2015 12:30:03 +0000
>> >
>> > so, offset is wrong. Server itself has UTC timezone, OTRS is configured
>> as UTC +3 .
>> >
>> > Not sure what else should be tweaked, googling didn't give me any
>> insights on this.
>> >
>>
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