Hello!
For now i've fixed this from sysadmins' side - i.e. rewriting email
"Date" header on local Postfix. Short recipe:
1) add headers check in main.cf like
header_checks = pcre:/etc/postfix/header_checks
2) add filtering rule
root@otrs:~# cat /etc/postfix/header_checks
# header_checks for date removal
/^(Date: .* [+-][0-9]{4})$/ REPLACE X-$1the rule above will replace "Date" header with "X-Date", effectively removing the wrong one and providing the possibility to see what was in the original header. Some magic happens later - when postfix's cleanup procedure in processing email - it fixes obvious errors like missing "Date" header and adding new one (with proper offset and such). Idea has been taken from http://www.irbs.net/internet/postfix/0704/0082.html , so kudos to Noel Jones . Hope this will help someone later. Ovchinnikov Roman, Paymantix Cell +7 (926) 262-40-05 | Email: r.ovchinni...@paymantix.com| Skype: rovchinnikov.mm On 07.05.2015 19:00, Gerald Young wrote: > This is only for reference. Perhaps it might help. > > Kernel/System/Email.pm sends mail. > https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Email.pm#L308 > > # add date header > $Header{Date} = 'Date: '. > $Kernel::OM->Get('Kernel::System::Time')->MailTimeStamp(); > > MailTimeStamp is defined here: > https://github.com/OTRS/otrs/blob/rel-4_0/Kernel/System/Time.pm#L363 > > offsite defined: > # calculate offset - should be '+0200', '-0600', '+0000' or '+0530' > my$Diff= Time::Local::timegm_nocheck( localtime( time() ) ) - time(); > > > > Time::Local > http://search.cpan.org/~drolsky/Time-Local-1.2300/lib/Time/Local.pm > <http://search.cpan.org/%7Edrolsky/Time-Local-1.2300/lib/Time/Local.pm> > > perl localtime > http://perldoc.perl.org/functions/localtime.html > > I have to step away for a bit, but maybe someone else can step in. > > On Thu, May 7, 2015 at 10:44 AM, Roman Ovchinnikov > <r.ovchinni...@paymantix.com <mailto:r.ovchinni...@paymantix.com>> wrote: > > Thank you Gerald! > I've just checked several hours ago this idea about SMTP MTA is > doing weird things, so I captured traffic (tcpdump on localhost, > port 25) and I see that MTA is not problem here, see below cut of > the dump in text viewable format by tcpflow, highlighted Date with > red: > > 127.000.000.001.00025-127.000.000.001.36526: 220 otrs.paymantix.net > <http://otrs.paymantix.net> ESMTP Postfix > > 127.000.000.001.36526-127.000.000.001.00025: EHLO otrs.paymantix.net > <http://otrs.paymantix.net> > > 127.000.000.001.00025-127.000.000.001.36526: 250-otrs.paymantix.net > <http://250-otrs.paymantix.net> > > 250-PIPELINING > > 250-SIZE 10240000 > > 250-VRFY > > 250-ETRN > > 250-STARTTLS > > 250-ENHANCEDSTATUSCODES > > 250-8BITMIME > > 250 DSN > > 127.000.000.001.36526-127.000.000.001.00025: MAIL FROM:<> > > 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.0 Ok > > 127.000.000.001.36526-127.000.000.001.00025: RCPT > TO:<r.ovchinni...@paymantix.com> <mailto:r.ovchinni...@paymantix.com> > > 127.000.000.001.00025-127.000.000.001.36526: 250 2.1.5 Ok > > 127.000.000.001.36526-127.000.000.001.00025: DATA > > 127.000.000.001.00025-127.000.000.001.36526: 354 End data with > <CR><LF>.<CR><LF> > > 127.000.000.001.36526-127.000.000.001.00025: MIME-Version: 1.0 > > Subject: [Ticket#0101297] RE: test message, do not reply > > X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) > > X-Mailer: OTRS Mail Service (4.0.7) > > *Date: Thu, 7 May 2015 14:15:03 +0000* > > Precedence: bulk > > X-Loop: yes > > Auto-Submitted: auto-generated > > Message-ID: <1431008103.834083.466920457.131...@otrs.paymantix.net> > <mailto:1431008103.834083.466920457.131...@otrs.paymantix.net> > > To: Roman Ovchinnikov <r.ovchinni...@paymantix.com> > <mailto:r.ovchinni...@paymantix.com> > > Organization: Paymantix > > From: supp...@ecommpay.com <mailto:supp...@ecommpay.com> > <supp...@ecommpay.com> <mailto:supp...@ecommpay.com> > > In-Reply-To: <554b48ae.2090...@paymantix.com> > <mailto:554b48ae.2090...@paymantix.com> > > Content-Type: multipart/alternative; > boundary="----------=_1430997303-3991-2" > > > As you can see, message received by MTA is already with DATE > header, so, from my point of view the problem is on OTRS' side > somehow. I can even add the dump file itself if needed. > > Ovchinnikov Roman, Paymantix > Cell +7 (926) 262-40-05 <tel:%2B7%20%28926%29%20262-40-05> | Email: > r.ovchinni...@paymantix.com <mailto:r.ovchinni...@paymantix.com>| Skype: > rovchinnikov.mm <http://rovchinnikov.mm> > > On 07.05.2015 15:58, Gerald Young wrote: >> This is more about your MTA/SMTP server than it is about OTRS. >> OTRS doesn't really do anything more than use mailing APIs to >> adjust offset. >> >> But yes, offset on "Date" is wrong, but 9:30 UTC= 12:30 UTC+3. >> >> https://www.google.com/search?q=smtp+header+utc+offset+date >> >> On Thu, May 7, 2015 at 4:40 AM, Roman Ovchinnikov >> <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>> wrote: >> >> Hello! >> Any ideas about this? >> >> Ovchinnikov Roman, Paymantix >> Cell +7 (926) 262-40-05 <tel:%2B7%20%28926%29%20262-40-05> | >> Email: r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>| Skype: rovchinnikov.mm >> <http://rovchinnikov.mm> >> >> On 30.04.2015 13:13, Roman Ovchinnikov wrote: >> > Hello! >> > Recently we have installed otrs 4.0.7 and found that emails >> being sent >> > from system has wrong timezone settings in Date field, for >> example: >> > >> > Received: from mail.paymantix.com >> <http://mail.paymantix.com> (LHLO mail.paymantix.com >> <http://mail.paymantix.com>) (78.140.183.180) >> > by mail.paymantix.com <http://mail.paymantix.com> with >> LMTP; Thu, 30 Apr 2015 09:30:28 +0000 (UTC) >> > Received: from mail.paymantix.com >> <http://mail.paymantix.com> (localhost [127.0.0.1]) >> > by mail.paymantix.com <http://mail.paymantix.com> >> (Postfix) with ESMTPS id 9962116113E >> > for <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 >> 09:30:28 +0000 (UTC) >> > Received: from localhost (localhost [127.0.0.1]) >> > by mail.paymantix.com <http://mail.paymantix.com> >> (Postfix) with ESMTP id 8C8AA161198 >> > for <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 >> 09:30:28 +0000 (UTC) >> > X-Virus-Scanned: amavisd-new at paymantix.com >> <http://paymantix.com> >> > Received: from mail.paymantix.com >> <http://mail.paymantix.com> ([127.0.0.1]) >> > by localhost (mail.paymantix.com >> <http://mail.paymantix.com> [127.0.0.1]) (amavisd-new, port >> 10026) >> > with ESMTP id BT8gD6m4-Jxz for >> <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>>; >> > Thu, 30 Apr 2015 09:30:28 +0000 (UTC) >> > Received: from otrs.paymantix.net >> <http://otrs.paymantix.net> (unknown [78.140.183.183]) >> > by mail.paymantix.com <http://mail.paymantix.com> >> (Postfix) with ESMTPS id 778EA16113E >> > for <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 >> 09:30:28 +0000 (UTC) >> > Received: from otrs.paymantix.net >> <http://otrs.paymantix.net> (localhost [127.0.0.1]) >> > by otrs.paymantix.net <http://otrs.paymantix.net> >> (Postfix) with ESMTP id 5FF5F93 >> > for <r.ovchinni...@paymantix.com >> <mailto:r.ovchinni...@paymantix.com>>; Thu, 30 Apr 2015 >> 09:30:03 +0000 (UTC) >> > MIME-Version: 1.0 >> > Subject: [Ticket#0100341] RE: test >> > X-Powered-BY: OTRS - Open Ticket Request System >> (http://otrs.org/) >> > X-Mailer: OTRS Mail Service (4.0.7) >> > Date: Thu, 30 Apr 2015 12:30:03 +0000 >> > >> > >> > as you can see, date in mail server messages are ok >> > 09:30:28 +0000 (UTC)), while >> > Date: Thu, 30 Apr 2015 12:30:03 +0000 >> > >> > so, offset is wrong. Server itself has UTC timezone, OTRS >> is configured as UTC +3 . >> > >> > Not sure what else should be tweaked, googling didn't give >> me any insights on this. >> > >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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