For 1: Edit Stat 10010. By Step 4, change the [x] Close time relative period from 01 month(s) to 01 week(s)
For 2: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes Owner and Responsible can be displayed in TicketList For those who are interested, http://lists.otrs.org/pipermail/otrs/2010-February/030795.html is a 2010 post from this mailing list of why it's off by default. On Fri, May 29, 2015 at 11:05 AM, Simon Allison <spalli...@southdowns.ac.uk> wrote: > > > Hi All, > > > > Has anyone be able to setup Statistics to show > > > > 1. How many closed tickets in the past week? > > 2. And how many by each agent? > > > > I have tried modifying the monthly ticket stat ticketlist, but outputs > nothing. > > > > > > > > > > > *Simon P. Allison IT Infrastructure Support Engineer* > > *T: 023 9279 7957* > E: spalli...@southdowns.ac.uk > > South Downs College, College Road, Waterlooville, Hampshire, PO7 8AA > > > > P Save our trees! Please don't print out this e-mail unless absolutely > necessary. > > > ------------------------------ > <http://www.southdowns.ac.uk/apprenticeships> > > ********************************************************************** > This message may contain privileged and confidential information. > It is intended solely for the person to whom it is addressed. > If you are not the intended recipient, please notify the sender and delete > the message immediately. > > The text in this e-mail and any attachments should not be altered or > tampered with in any way. > Any views expressed in this message are those of the individual sender and > do not necessarily > reflect the views of South Downs College <http://www.southdowns.ac.uk>. > ********************************************************************** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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